Terms & Conditions

Terms & Conditions

One Smile and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue use of this website.

One Smile is an oral hygiene brand. If you need to contact a One Smile representative, please fill out the form on our ‘Contact’ section of our website. One Smile reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was on the 19th of May 2017.

Privacy Policy

One Smile enforces a strict. One Smile will not disclose information of its customers to any third party.

Product Availability and Prices

One Smile will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and One Smile will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem. One Smile’s prices are subject to change without notice. One Smile reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions

All promotions are subject to availability and while stocks last.

Terms of Product Use

This site is solely an online store for oral/beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner should address any concerns, medical questions and queries regarding the possible treatment of any medical condition. One Smile does not, and is not, able to give or intend to give any answers to your medical related questions. This website does not replace any medical professional resource.

Results from this product will vary from user to user and will be different depending on the structure of ones teeth, the number of times it is being used or the duration of time on each whitening session. The results of these products are not guaranteed by One Smile. Teeth whitening may not be uniform due to the difference in people’s teeth and One Smile are not liable for any unexpected results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through One Smile you accept all risks associated with the product, you agree that One Smile will not be held liable for any unexpected results, or complications that may arise as result of the product.

IF YOU NEED MEDICAL ATTENTION, CALL YOUR DOCTOR IMMEDIATELY.

PEOPLE UNDER THE AGE OF 18, WHO ARE PREGNANT, HAVE HEALTH PROBLEMS, PERIODONTAL DISEASE OR GUMS THAT ARE IN POOR CONDITION, OVERLY SENSITIVE TEETH, WEAR BRACES, HAD RECENT ORAL SURGERY, DECAYED TEETH, HAVE ROOTS EXPOSED, HAVE COLITIS, HAVE JAW PROBLEMS, OR ARE ALLERGIC TO ITEMS INSIDE THE GEL SHOULD NOT USE THIS PRODUCT. It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside the gel or product before using.

Shipping and Handling Information

Most orders submitted before 12:00pm from Monday to Friday (GMT +2) will be sent the next business day. A door to door courier service is the method of delivery.

One Smile is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email marketing@onesmile.co.za to arrange redelivery and will also have to pay for all postage costs.

Shipping Time-Frames

International:
2-10 Business Days*

*All shipping times exclude clearance/customs delays.

Taxes, Duties and/or VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by One Smile. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Returns Policy

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at One Smile are not able to refund purchases unless the product is defective.

One Smile will offer a refund, but only within 8 days and only for defective items. This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

If an item has a defect and needs to be returned, you must first email marketing@onesmile.co.za and describe your problem.